Customer Experience Theatre New for 2018!

In the UK, it’s no surprise that Customer Experience use-cases are the biggest drivers for investment in modernising data systems. But which approaches get the best results? With huge amounts of data being created on a daily basis, are businesses and the public sector really making the best use of what they have?

Discover how insights obtained from big data can power customer and citizen engagement and improve experience and interactions with government and commercial brands in the Customer Experience Theatre at Big Data LDN 2018.

The theatre also includes a dedicated Public Sector takeover track in the afternoon on 13th November, featuring expert speakers from Camden Council, NHS WWL, Devon & Somerset Fire & Rescue.

Theatre sponsors


Theatre Schedule

13th November 2018
  • 10:30 - 11:00

    YOUR NEXT BASKET – A Bayesian approach to Relevancy Modelling using WPS ANALYTICS
  • 11:10 - 11:40

    Forbidden Planet – Jedi Powers versus Qlik
  • 11:50 - 12:20

    Enabling Data-Driven Decisions with Automated Insights
  • 12:30 - 13:00

    ‘New nudges’ – The next evolution in customer influence
  • 13:10 - 13:40

    Public Sector In Focus: How predictive analytics can transform the public sector
  • 13:50 - 14:20

    Public Sector In Focus: Acting on Insight – Improving outcomes and reducing costs
  • 14:30 - 15:00

    Public Sector In Focus: Delivering Data-led Care
  • 15:10 - 15:40

    Public Sector In Focus: Building the Smart Borough
  • 15:50 - 16:20

    Public Sector In Focus: Inter-Agency Data-Sharing Panel
  • 16:30 - 17:00

    Public Sector In Focus: Building an air quality route app for citizens
  • 18:00 - 20:00

    Public Sector Meetup
    • 14th November 2018
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